Customer Contact Congress 2022

have an excellent customer journey

Technopolis, Mechelen

24 november 2022

 

Have an excellent customer journey

2022 Program

08.30: WELCOME FOR COFFEE & CAKE

MORNING PROGRAM: LEARN – MEET – WORK – PLAY

10.00: OPENING & BREAK-OUT SESSIONS

NEW: 9 BREAKOUT SESSIONS IN 3 ROOMS
Workshops, Customer Cases, Demos…

10.15: 1st Breakout Sessions
11.00: 2nd Breakout Sessions
11.45: 3rd Breakout Sessions

12.30: LUNCH & VISIT TECHNOPOLIS EXPO

AFTERNOON PROGRAM: FLY WITH US!

14.00: OPENING KEYNOTES

14.10: Tim Van den Bergh
SUNWEB/TOMORROWLAND WINTER
14.55: Julie Banks & James Blackwood
EUROSTAR (UK contact center award winner)
15.40: BREAK

16.00: Deliane Schimmel
FLORIUS/ABN AMRO (CCMA manager of the year)

16.45: Thierry Geerts
GOOGLE BELGIUM

17.30: Networking Drink

Learn – Meet – Work – Play

 

NEW! 9 Breakout sessions in 3 rooms

 

CUSTOMER CASES

PRODUCT DEMOS

WORKSHOPS

RESEARCH

MEET other guests

 

Meet other Congress attendees or our speakers in our cozy congress lounge where you can sit relaxed and chat quietly.

WORK (online)

 

If you really need to, you can plug in your laptop and use the free WiFi in our quiet work area to get some work done in between.

PLAY in the expo

 

As a Congress visitors you get free access to the expo of Technopolis to perform your own scientific experiments.

Pricing & Registration

LANGUAGE

 

All speakers will talk in their native language but just like our previous edition we will provide simultaneous translation in French & English.

Just grab your headset at the translation booth in the main hall!

 

Fly with us!

 

“This is your captain speaking…”

We have gathered a superb crew to get us going on our Customer Journey, from the UK award winning contact center case of Eurostar to the CEO of Google Belgium and from 2 young entrepreneurs to the CCMA Manager Of The Year!

Tim Van den Bergh

SUNWEB/TOMORROWLAND WINTER

The customer journey of how Sunweb, Tomorrowland Winter and Alpe d’Huez create a magical customer experience!

Deliane Schimmel

FLORIUS/ABN AMRO

Deliane Schimmel is the winner of the CCMA Manager Of The Year award in the Netherlands and will take us on a customer journey at Florius, mortgage subsidiary of ABN AMRO

Julie Banks & James Blackwood

EUROSTAR

Travelling with Eurostar makes for a great customer experience. Learn the ins and outs of this UK Contact Center Award winning customer service.

Thierry Geerts

GOOGLE BELGIUM

As CEO of Google Belgium Thierry Geerts is well positioned to talk about the digital innovations and the human connection to technology in the future customer service world

Networking

 

Food, drinks and live contact

 

We invite you to stay for food and drinks and join the biggest networking party in Belgium to end our excellent customer journey!

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