Customer Contact Congress 2021
The Customer Contact Score
Céline has presented quite few of our Congress editions. She knows the sector well and has some mad presenting skills.
Jan Bellaert, Möbius
Jan’s break-out session on the effects of Corona on the Customer Contact sector starts at 10.45
Tom De Ruyck, Insites
With 100 talks per year, Tom De Ruyck’s keynotes have inspired marketing and research professionals across the globe to future-proof their way of working. He has spoken in 45 countries and on 6 continents at major business, marketing, technology and consumer insights events. Next to being Managing Partner at InSites Consulting, Tom is a teaching Professor at different business schools in Europe.
Tom’s break-out session starts at 10.45
Caroline De Roose, Randstad & Customer Contact
Caroline’s break-out session starts at 11.30
Marijke Brants, Thomas More
Marijke’s break-out session on the International Customer Contact Benchmark starts at 11.30
Sven De Clercq, Thomas More
Sven’s break-out session on the International Customer Contact Benchmark starts at 11.30
Horst Remes, OneNote
Strategic bootcamps, that’s my thing. I see it as my mission to get managerial teams to create distinctive and concrete strategies, whereby they don’t delude themselves and are armed against the ever so tempting management bullshit. I go looking for the arguments behind the opinions. That’s how you get everyone facing in the same direction.
Horst’s keynote session on The Impact Of Rules And KPI’s on CX starts at 14.15
Prof. Dr. Lieven De Marez, UGent
Lieven De Marez is a professor ‘Media, Technology & Innovation’ & ‘User-centric innovation research’ at the department of communication sciences . He is heading the multidisciplinary research group for Media, Innovation & Communication Technologies (mict), affiliated to imec, the world-leading R&D and innovation hub in nano-electronics and digital technologies. Within imec, Lieven is the founding father of the digimeter and methodological innovator within imec’s Innovation Services Team.
Lieven’s keynote session on How Customers are using Digital Channels in Belgium starts at 15.00
Ellen Schouppe, Sport Minded
Ellen graduated as Work and Organization psychologist, did the successful transition to the elite sport world after more than 10 years of talent development within the HR business world. As a Sports Psychologist she has provided her expertise to various national teams over the past ten years, including the Belgian Cats (basketball), the Red Panthers (hockey) and the Belgian Cheetahs (4x 400m relay team). In addition, she coaches top teams in clubs such as the A-team of the football club RSC Anderlecht and the basketball club Belfius-Mons Hainaut.
* Be an excellent people manager
* Write a good book
* Coach at the Olympics
* Live in a sunny country for some years
* Go on a holiday to Hawaii
Ellen’s keynote session on Learn to think as a Winner starts at 16.15
9.00: Doors open - welcome!
MORNING PROGRAM: LEARN - MEET - WORK - PLAY
10.30: Opening & Break-out sessions
10.45: Tom De Ruyck - InSites
Understanding Consumers in Times of Crisis
10.45: Jan Bellaert - Möbius
Optichannel KPI's of the future
11.30: Marijke Brants & Sven De Clercq - Thomas More
How to rate the chatbot performance
11.30: Caroline De Roose - Randstad & NTT
Customer contacts in numbers in Belgium and beyond
12.15: Lunch - Meet - Work - Play
AFTERNOON PROGRAM: BE INSPIRED!
14.00: Opening keynotes
14.15: Horst Remes - The Impact Of Rules And KPI’s on CX
15.00: Lieven De Marez - The digitizing pulse of customers
16.15: Ellen Schouppe - Learn to think as a Winner
17.00: BE SURPRISED - Happy Customers!
17.30: Networking Drink
Pricing & Registration
Member ticketEARLY BIRD PRICES!
- Regular price: 199,-
- Excl. VAT
Non-member ticketEARLY BIRD PRICES!
Stay up to date
Customer Contact brings a monthly newsletter with information, research, white papers and events on customer contact. Subscribe now and stay up to date!