Happy Customer Event

Happy Customer Event

Time to unveil the new Belgian customer contact charter, called ‘Happy Customer’. Learn all about the why, the how, the who and the what of the Happy Customer charter from Customer Contact and from Eva De Bleeker, State Secretary of Consumer Protection....
Customer Contact General Assembly

Customer Contact General Assembly

Our yearly General Assembly will take place on Thursday 23 June 2022 between 11.30 and 12.30 CET in Officenter Vilvoorde and is accessible for members of Customer Contact only. As a member you’ll receive a formal invitation for the event....
The future of telesales – Customer Contact & DNCM

The future of telesales – Customer Contact & DNCM

Event in March 2022 has been cancelled due to Covid-19 measures, new date is June 7th 2022… Customer Contact, the Belgian Customer Contact Association and DNCM, Do Not Call Me, present the big Future Of Telesales seminar. We invite all telesales professionals to...
New Year’s Reception: Easter Egg Edition

New Year’s Reception: Easter Egg Edition

Let’s raise our glasses and toast to a customer friendly 2022 😉 Due to the Covid-19 measures we have set a new date for the New Year’s Reception. We’ll welcome you on Thursday 28 April 2022 at 5 PM (CET) in the Bistro of Officenter Zaventem (and not...
Spicy Contact Center Cafe – THoCC – Mechelen

Spicy Contact Center Cafe – THoCC – Mechelen

Het Contact Center Cafe, een organisatie van THoCC, is terug van weggeweest en wel met een spicy versie van het Contact Center Cafe op donderdag 9 december onder de noemer: “Is AI de zoveelste wortel die duur verkocht en te vaak heel krakkemikkig opgeleverd...
Karin Van De Velde verlaat Callexcell

Karin Van De Velde verlaat Callexcell

Nadat eerder bekend was geraakt dat Roland Duchatelet de aandelen van Karin Van De Velde in Callexcell had overgenomen, zou Karin nog een drietal jaar als CEO het contact center met 800 seats blijven leiden. Maar Karin heeft nu besloten om Callexcell te...