Access All Areas – Securex
In 2020 Securex has decided to build a contact center to provide all of their customers with a central first line welcome approach. Today the team counts 90 co-workers. Lieve Huygens and her team will open the doors to the contact center of Securex to explain the reason for this decision. The customer care management will share their knowledge and experiences in creating a strong customer service operation.
On Tuesdays most of the team works from the office in Gent, so we can give you the grand tour of the contact center and talk in depth about their customer service strategy and projects.
Please take note that the Access All Area events are aimed at customer contact professionals with an operational focus. Commercial profiles and sales managers are more than welcome at our other events 😉
14u30: Welcome coffee, cake and soft drinks
15u00: Contact center tour, presentation, Q&A’s
16u30: Networking drink & bites
Entry is free of charge, but you need to register first to gain access. Non-members of the Belgian Customer Contact Association can register one-time only for free but will receive a membership request from our director Hans Cleemput 😉
See you there!
The Access All Areas will be held at the headquarters of Securex in Gent, Verenigde Natieslaan 1. You can park in front of the building or at the Delhaize parking lot next door.