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Access All Areas: IPG

maart 30 @ 11:00 am - 12:30 pm


Fac. contact center IPG, member of Customer Contact, the Belgian customer contact association, has been labeled “Top Employer” for the second time in a row. In this Access All Areas online webinar, IPG virtually opens its doors to other contact center professionals. During the webinar, IPG explains exactly what the Top Employer label entails and how the certification works. They outline the timeline of the entire process and go deeper into the domains in which the contact center was scored. You get useful tips and tricks about the methodology, the workload and the audit itself.

Finally, IPG goes into detail about three particular aspects: the engagement of customer contact employees, the shift from classical to digital distance training and the most important moments in the ‘employee journey’. And of course there is room for all your questions. As you are used to from Customer Contact, this will again be a very interactive webinar.

Access All Areas is a series of events organized by Customer Contact, the Belgian customer contact association, in which contact centers open their doors to other contact center professionals. Knowledge sharing is welcome, for members of Customer Contact participation is free, future members can participate a first session for free.

The online Access All Areas at IPG (via Google Meet) will largely be held in Dutch, but you can also pose your questions in French…



Customer Contact