- Dit evenement is voorbij.
360° Customer Engagement Event – DDM Consulting & Content Guru
maart 31 @ 1:00 pm - 6:00 pm
360° customer Views: the why, the how, the do’s & the don’ts – live seminar with Content Guru and DDM Consulting We invite you to join our live 360-degree Customer Engagement Event on Thursday 31 March 2022, an interactive seminar by DDM Consulting and Content Guru, supported by Customer Contact, the Belgian Customer Contact Association. We welcome Belgian and Dutch customer contact professionals to gain more insight into the practical aspects of the 360° Customer Views: the why, the how, the do’s & the don’ts Within this theme we will highlight the following topics, among others:
- CRM ‘light’
- Case management
- Knowledge management
We will discuss the pro’s and cons of 360° customer engagement and the state of 360° customer view solutions in the contact centre branch. We’ll present customer cases and show you a demo of Content Guru’s storm® platform. The storm® platform combines the most useful core functions of CRM tooling with all the functionalities of an omnichannel contact centre, for a better customer experience and engagement. Join us at De Jachthoorn, beautifully located in Kontich, for the first live event of the year.