Spicy Contact Center Cafe – THoCC – Mechelen

Het Contact Center Cafe, een organisatie van THoCC, is terug van weggeweest en wel met een spicy versie van het Contact Center Cafe op donderdag 9 december onder de noemer: "Is AI de zoveelste wortel die duur verkocht en te vaak heel krakkemikkig opgeleverd wordt?" Meer informatie over het event en het programma vind je […]

Reimagining Customer Succes from Anywhere – Salesforce Service Meetup

Hoeve De Vleug, Willebroek Victor Dumonlaan 18, Willebroek

Discover the secrets to excellent customer service at this exclusive Service Meetup. This in-person event will offer you the opportunity to gain knowledge and network with local service leaders, experts, and peers in an informal setting. You’ll learn about the latest market trends by IDC, discover Salesforce product innovations in service, and hear real-life use […]

360° Customer Engagement Event – DDM Consulting & Content Guru

De Jachthoorn, Kontich Doornstraat 11, Kontich

360° customer Views: the why, the how, the do’s & the don’ts - live seminar with Content Guru and DDM Consulting We invite you to join our live 360-degree Customer Engagement Event on Thursday 31 March 2022, an interactive seminar by DDM Consulting and Content Guru, supported by Customer Contact, the Belgian Customer Contact Association. […]

Spicy Contact Center Cafe – THoCC – Mechelen

THoCC Veemarkt 5, Mechelen

Het Contact Center Cafe, een organisatie van THoCC, is terug van weggeweest en wel met een spicy versie van het Contact Center Cafe op donderdag 9 december onder de noemer: "Is AI de zoveelste wortel die duur verkocht en te vaak heel krakkemikkig opgeleverd wordt?" Meer informatie over het event en het programma vind je […]

New Year’s Reception: Easter Egg Edition

Officenter Zaventem Leuvensesteenweg 643, Zaventem

Let's raise our glasses and toast to a customer friendly 2022 ;-) Due to the Covid-19 measures we have set a new date for the New Year's Reception. We'll welcome you on Thursday 28 April 2022 at 5 PM (CET) in the Bistro of Officenter Zaventem (and not our home base in Vilvoorde!). Bites and […]

Webinar “How to successfully gather relevant customer insights?” – Möbius

To successfully run your business, it is key to know how customers evaluate your services and crucial to understand what your customers truly need. Qualitative interviews and online surveys are great methods to capture feedback. Instead of relying on ‘gut feeling’, you can (virtually) talk with customers and prospects. Online surveys have, compared to offline techniques, several […]

The state of Speech Processing in customer contacts – Leuven

De Hoorn, Leuven Sluisstraat 79, Leuven

We have found a new date for the State Of Speech Event. Join us in Leuven on Thursday May 19th 2022. Together with UGent (prof. Kris Demuynck) and KULeuven (prof. Hugo Van hamme) we'll bring you up to speed with the state of Natural Langauge Processing and Speech Processing in customer contacts in Belgium. Speech […]