Access All Areas – Securex Contact Center Visit – Ops Only

Securex, Gent

In 2020 Securex has decided to build a contact center to provide all of their customers with a central first line welcome approach. Today the team counts 90 co-workers. Lieve Huygens and her team will open the doors to the contact center of Securex to explain the reason for this decision. The customer care management […]

Customer Contact Congress

Have an excellent Customer Journey at our yearly Belgian Customer Contact Congress! Enjoy 9 breakout sessions and 4 super keynotes! From 10.00 AM to 12.30 PM we present you 3 tracks in 3 halls with 9 breakout sessions to choose from. Participate in workshops, learn from research, witness customer cases or enjoy your time in […]

Happy Customer Event

Time to unveil the new Belgian customer contact charter, called 'Happy Customer'. Learn all about the why, the how, the who and the what of the Happy Customer charter from Customer Contact and from Eva De Bleeker, State Secretary of Consumer Protection. This event will take place in the Finance Tower in Brussels from 15.00 […]